CASE STUDY
Remitly & Tribute:
Thriving in the hybrid work era
The Opportunity
Remitly, an online remittance service based in Seattle, offers international money transfers to over 135 countries. With a growing employee base of 2,000 people, connecting employees to share knowledge, build relationships and learn in-the-flow of work is no small feat.
Deeply committed to putting employee development at the forefront of company culture, Remitly had an established mentorship program in place. However, it wasn’t scalable, accessible, or discoverable across the organization. New employees were introduced to the program during onboarding, but beyond that initial introduction it was lost amongst other employee engagement initiatives.
Their rapid growth distributed across 5 remote offices exacerbated the need for micro-mentorship, to help employees’ problem-solve, real-time. This was especially crucial for new hires and those who were hired remotely.
The organization saw the power and potential in being able to connect employees through stories and shared lived experiences and were looking for a way to help measure the true impact of mentorship on the organization, which wasn’t possible with the existing manual entry system.
Kim Vu, VP Environmental Social Governance at Remiltly
“It’s no longer just about providing content-based learning solutions top-down, we need tools like Tribute, that help knowledge flow in all directions, as well as empower employees to find mentorship anytime, anywhere.”
The Solution
Remitly embraced micro-mentorship by integrating Tribute into their existing workflow and communication channels. On their journey towards better connections, Remitly found themselves recalibrating what mentorship meant for their organization. They recognized that learning no longer happens top down in an organization. With five generations in the workplace, they needed a way for employees to learn from a variety of lived experiences, not just top down, but also left and right.
Tribute also allowed Remitly to create a more inclusive workplace that could proudly say was driven by their employees. Employees were empowered to problem-solve, real-time, without waiting for someone from the organization to find them a mentor. Remitlians were met in the moment for professional or personal help that was inspired by lived experiences, not just skill exchange.
Using Tribute helped Remitly to redefine how micro-mentorship drives career development and learning in their organization. Empowering employees by placing tools in their hands, rather than relying on HR to connect them, had a big impact on the organization with measurement coming from meaning and value, not hours.